At Jan’s Executive Transfers (“JETransfers”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, retain, and protect your personal information when you use our website or services, including our automated WhatsApp notification system.
1. Information We Collect
We may collect the following personal information:
Identity details
Name, surname, email address
Contact details
Phone number (including WhatsApp number)
Pick-up and drop-off location information
Booking & travel details
Trip dates and times
Flight numbers
Passenger details
Technical data
IP address, browser type, device information
Optional login data
If you log in using Google, Facebook, or Apple, your name and email may be shared with us.
We collect this information directly from you for the purpose of processing your booking or enabling your login.
2. How We Use Your Information
Your information is used to:
Process and manage bookings
Assign drivers and provide them with essential trip details
Send automated trip notifications via WhatsApp and email
Communicate with you regarding your transfers or tours
Improve our website and customer experience
Comply with legal obligations
We do not sell your personal information.
We may share booking details only with your assigned driver to ensure a safe and efficient service.
3. WhatsApp Cloud API Usage (Meta Platforms, Inc.)
Jan’s Executive Transfers uses the WhatsApp Business Platform (Cloud API) to send automated messages related to your booking.
We use WhatsApp to send:
Booking confirmations
Driver assignment details
Trip reminders and updates
Customer support responses (if applicable)
What data is shared with WhatsApp / Meta?
Your phone number, name, and booking information needed to deliver automated notifications may be processed by Meta Platforms, Inc.
Important:
This number is primarily used for automated notifications only.
If you message this number directly, you may receive an automated reply with our main contact number.
For direct assistance, please contact: +27 62 994 6282
WhatsApp messages are subject to WhatsApp’s own Privacy Policy and Terms of Service.
4. Data Storage & Security
We take reasonable technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.
Your information is stored securely via our website hosting platform and the WhatsApp Cloud API infrastructure.
Only authorized personnel (e.g., business owners and designated drivers) may access the information needed to perform their duties.
5. User Accounts & Social Login
If you log in with Google/Facebook/Apple:
We do NOT access your passwords.
Only basic profile information (name + email) is shared with us.
You may revoke access anytime in your social account settings.
6. Data Retention
We retain personal data only as long as necessary to:
Provide services
Maintain booking records
Meet legal, tax, and accounting requirements
You may request deletion of your data at any time (see section below).
7. Data Deletion / Account Erasure (GDPR-aligned)
You may request full deletion of your data by emailing:
📧 info@jetransfers.co.za
📞 +27 62 994 6282
Subject: “Account/Data Deletion Request”
We will remove:
Profile information
Booking-related personal data
Stored preferences
We may retain data required for legal and tax obligations (e.g., SARS compliance).
8. Your Rights
You may request:
Access to your data
Correction of your data
Deletion of your data
A copy of your data
Restriction of processing
Withdrawal of consent for WhatsApp notifications
9. Contact Us
If you have questions about this Privacy Policy or wish to request data deletion:
📧 info@jetransfers.co.za
📞 +27 62 994 6282