Welcome to Jan’s Executive Transfers (“JET Transfers”, “we”, “us”).
By accessing or using our website, booking system, WhatsApp communication channels, or any of our transportation services, you agree to be bound by these Terms of Service.
If you do not agree with these terms, you may not use our services.
1. Services Provided
JET Transfers offers:
Executive transportation
Chauffeur-driven transfers
Airport transfers
Full-day or half-day tours
Personalized and custom travel itineraries
We reserve the right to refuse service to any person for safety, legal, or operational reasons.
2. Booking Requirements
By placing a booking with us, you confirm:
You are at least 18 years old
The information you provide is accurate
You have the authority to make the booking
All bookings are subject to availability and confirmation.
3. Communication & WhatsApp Automated Messages
By using our services, you consent to receiving:
Booking confirmations
Trip reminders
Driver assignment notifications
Operational updates
Support replies
via email and WhatsApp, including automated notifications sent through the WhatsApp Business Platform (Cloud API).
3.1 Notification-only Number
Messages from the number used for automated WhatsApp notifications may be one-way.
Customers should contact us directly at:
📞 +27 62 994 6282
📧 info@jetransfers.co.za
4. Driver Allocation
A driver will be assigned to your trip based on:
Availability
Route requirements
Operational efficiency
Vehicle suitability
Driver and vehicle details will be sent to you once assigned.
We reserve the right to substitute drivers or vehicles when necessary.
5. Customer Responsibilities
You agree to:
Provide accurate pickup and drop-off information
Be on time for scheduled pickups
Treat the driver and vehicle respectfully
Comply with local laws and safety requirements
Notify us promptly of delays or changes
Smoking, illegal substances, or endangering behavior in the vehicle may result in immediate termination of service.
6. Pricing, Payments & Fees
Prices may vary based on:
Distance
Time-based bookings
Peak periods
Surcharges (waiting time, additional stops, cleaning fees, etc.)
Full payment is required before service unless otherwise arranged.
Failure to pay may result in cancellation without refund.
7. Cancellations, Changes & Refunds
7.1 Customer-initiated cancellations
If you cancel:
More than 24 hours before the trip → Full refund
Less than 24 hours → No refund
No-show → No refund
7.2 Company-initiated cancellations
We reserve the right to cancel a booking due to:
Safety concerns
Vehicle or driver issues
Circumstances outside our control
In such cases, we will offer:
Full refund, or
Rebooking at no additional charge
8. Liability & Limitations
JET Transfers is not liable for:
Flight delays
Traffic conditions
Weather events
Items left behind
Indirect or consequential losses
Our responsibility is limited to the transportation service explicitly booked.
We maintain high safety standards, but passengers travel at their own risk within the limits of South African law.
9. Use of Personal Information
Your personal information is processed in accordance with our Privacy Policy.
This includes the use of WhatsApp Cloud API to send automated service notifications.
We do not sell customer data.
10. Prohibited Conduct
You may not:
Abuse, damage, or interfere with the vehicle
Harass or threaten drivers
Use the service for unlawful activities
Attempt to reverse-engineer or misuse our systems
11. Modifications to Terms
We may update these Terms of Service at any time.
Changes become effective once posted on our website.
Your continued use of our services indicates acceptance of updated terms.
12. Governing Law
These terms are governed by South African law.
Any disputes will fall under the jurisdiction of South African courts.
13. Contact Information
For questions or concerns about these Terms:
📧 info@jetransfers.co.za
📞 +27 62 994 6282